Terms and Conditions & Return Policy (Crystal Classics)
Crystal Classics
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Acceptance of Terms
Please read these Terms and Conditions carefully. They apply to all business carried out by Crystal Classics (a UK-based company) and to users of the MinVision website and online shop when purchasing a Crystal Classics mineral specimen. By using this Website and placing an order for a Crystal Classics mineral specimen, you are deemed to have accepted these Terms and Conditions, and also the Crystal Classics Privacy Policy.
Please note Crystal Classics reserve the right to refuse sales of any items.
Governing Law and Jurisdiction
These Terms and Conditions will be governed by the laws of England and any user that purchases a Crystal Classics specimen hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any of these Terms and Conditions are found to be unlawful, invalid or unenforceable by a Court, the remainder of the Terms and Conditions will not be affected and will remain valid to the full extent allowed by the law. This does not affect your statutory rights as a consumer.
Modification of Terms
Crystal Classics reserve the right to change these Terms and Conditions at any time. Any such changes will take effect immediately when posted on the Website. It is your responsibility to read the Terms and Conditions each time you enter this Website and your continued use of the Website by purchasing Crystal Classics specimens indicates your acceptance of the current Crystal Classics Terms and Conditions.
A Special Note about Children
Children are not eligible to use the MinVision or Crystal Classics online shop and Crystal Classics ask that minors (under the age of 18) do not submit any personal information to us or use the online shop.
COPYRIGHT and trademark notices
By using the MinVision Website you agree to respect the intellectual property rights of MinVision, Crystal Classics (and other partners) and agree to refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material (including photographs) relating to Crystal Classics contained within the MinVision Website.
Crystal Classics and the Crystal Classics logo are the intellectual property of Crystal Classics. All photographs of Crystal Classics mineral specimens belong to Crystal Classics and may not be reproduced for any use without express permission.
Ordering Specimens
Specimens on this Website may be purchased from Crystal Classics or other partners by using the secure shopping cart purchase system. Purchases from different partners will displayed separately and are treated as separate purchases. These Terms and Conditions relate only to purchases from Crystal Classics.
The cost of postage and packaging will be added to Crystal Classics specimens when the item is in your shopping cart, and is based on the mineral being shipped from England. Please note price and availability of specimens is subject to change without notice. If you would like any extra information on a Crystal Classics specimen before you purchase it, please do not hesitate to contact Ian or Robin, click here to contact .
Alternative ordering methods
If you do not wish to order through our Website you may contact us directly via email, fax or phone, quoting the Crystal Classics reference no. of the specimen(s) you wish to buy. The items will be reserved for you when Crystal Classics receive your order. Crystal Classics will require your name, postal address, method of payment, and a means of contacting you (telephone number or email address).
If you wish to pay by credit card or debit card, please give them to us via telephone only. Please do NOT email or fax through your card details. You may email or fax through your order with a contact phone number and Crystal Classics will call you to obtain your card details.
Please note that the specimen will still be for sale on the website in the time between you making your decision to buy and getting in contact with us and us receiving the order, therefore if someone else should purchase the mineral through the website during this time, Crystal Classics will be unable to sell the specimen to you, however Crystal Classics will endeavor to offer an equivalent specimen to you.
Payment options
Payment through the MinVision website is by Credit or Debit card, or PayPal accounts only. This means you can pay by Credit or Debit card, or with your PayPal account. You do not need to have a PayPal account to pay by Credit or Debit card. Please note that we do not accept eChecks through PayPal, all payments must clear immediately.
PayPal accepts MasterCard, Visa, Visa Delta, Switch/Maestro, Solo, Visa Electron, American Express Cards, or PayPal Account balance transfers.
Payment on the MinVision website can be displayed in different currencies, but will be finalised in PayPal in Great British Pounds (£). If you are paying with your PayPal account you will then have the option to send money, without opening a currency balance, in these currencies:
Great British Pounds (£), US Dollars ($) and Euros (€), Australian Dollars ($), Canadian Dollars ($), and Japanese Yen (¥).
On the Payment Details page, PayPal will show you the current exchange rate and the equivalent amount in your Primary Currency. When you pay, PayPal will handle the conversion for you.
Payments through currencies other than those listed above will be converted to Great British Pounds (£).
Important notes
For returning customers, your personal information (name and address) is stored on the MinVision system and accessed via your username (email address) and password when you register and login, to save you re-entering the information. Please note that, to ensure your details are kept secure, MinVision does not store any of your payment or card details, therefore you will need to give these details each time you make a purchase.
Additional Information about Specimens
General health warning
Please note that some minerals may be toxic and/or contain heavy metals, and so all minerals should be handled carefully. Never inhale or ingest mineral dust, or lick specimens. Always wash your hands after handling minerals.
Photographic representation
Whilst Crystal Classics endeavour to photograph the mineral specimens as accurately as possible, please be aware that they are NOT to scale and are only REPRESENTATIVE of the mineral. Crystal Classics try to keep the photographs as true to life with accurate colour. Please remember that the photograph colour of the specimen may not appear the same on your computer screen as the specimen in real life.
20 Day Grace period
As there is no substitute for seeing the specimen in real life you are entitled to a 20 calendar day grace period. If you examine the specimen and decide it is not what you wish to buy please follow our Returns Procedure and Crystal Classics will happily refund the cost of the item. Please note that there can be no return if you do not notify us within the 20 day grace period.
First come, first served
All items are sold on a first come – first served basis; if there is a conflict between customers on one item, the person from whom Crystal Classics first received the order, will receive the item.
If the specimen is already sold
If you missed out on a specimen, or like the look of one that is already sold, please email us and let us know. Crystal Classics carry a large stock of specimens which change regularly, and may have a similar item that Crystal Classics could sell to you. You may also join the mailing list on this website to receive email updates when minerals of a particular category or location of your choice become available for sale.
Please note that minerals may be returned to sale (for instance if an order was cancelled) so check the site regularly to see what has appeared new for sale!
Postage
Crystal Classics aim to post all items within seven (7) days of receiving payment.
Postage costs are determined by Crystal Classics only for Crystal Classics specimens, and are based on the specimens being posted from the UK. All postage costs are determined by the current UK Royal Mail postage rates and the cost of packaging, which may change. Crystal Classics reserves the right to change the postage rates without notice as determined by the underlying costs.
Purchases over £750 are entitled to free standard postage and packaging to anywhere in the world.
Domestic postage
All orders within the UK are posted by Royal Mail First Class Recorded (Signed for).
There is a flat rate of £5 surcharge for packaging and postage for all orders.
International postage
European customers
All orders within Europe will be posted by Royal Mail Airmail. The cost of postage and packaging is determined by the weight of the specimen and packaging, and the cost of packaging materials.
| Total weight of order | P&P cost |
| <300g | £4 |
| 300g-500g | £6 |
| 500g-1kg | £10 |
| 1kg-2kg | £15 |
| 2-5kg | £30 |
| 5-10kg | £40 |
More valuable items will be sent International Recorded (Signed For).
European countries are classified by the Royal Mail as:
Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia and Montenegro, Kosovo, Slovakia, Slovenia, Spain, Spitzbergen, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
Worldwide customers
All orders to be sent to worldwide destinations will be posted by Royal Mail Airmail. The cost of postage and packaging is determined by the weight of the specimen and packaging, and the cost of packaging materials.
| Total weight of order | P&P cost |
| <300g | £6 |
| 300g-500g | £8 |
| 500g-1kg | £15 |
| 1kg-2kg | £25 |
| 2-5kg | £45 |
| 5-10kg | £70 |
More valuable items will be sent International Recorded (Signed For).
Crystal Classics are unable to post to the French Southern and Antarctic Territories, although if you send us a penguin we'll see what we can do.
Returns Policy
This returns policy relates only to specimens purchased from Crystal Classics, any queries regarding specimens purchased from other MinVision partners must discussed with them.
All customers of Crystal Classics are entitled to a 20 calendar day grace period from receipt of the purchase, for you to view the specimen(s) in real life and decide if you wish to keep the specimen(s).
If you are in anyway unhappy with your purchase and wish to return the specimen, please follow the steps below:
1. Please contact Crystal Classics immediately (and within the 20 days grace period from the receipt of your purchase) in WRITING, including via fax or email, of your intent to return the item. You are also welcome to contact us by telephone, but Crystal Classics will require written confirmation to follow. Do NOT contact MinVision about returns, MinVision will be unable to help you.
2. PLEASE NOTE THAT IF CRYSTAL CLASSICS DO NOT RECEIVE WRITTEN NOTIFICATION OF YOUR INTENTION TO RETURN THE SPECIMEN WITHIN THE 20 DAY GRACE PERIOD, CRYSTAL CLASSICS WILL BE UNABLE TO ACCEPT THE RETURN.
3. Return the specimen to Crystal Classics in its original condition following the instructions below. The specimen must arrive at our UK address within 7 calendar days of notifying us of its return. This means you must post the item to us immediately upon notification of return.
4. International customers wishing to return specimens may have a longer period allowed for postage depending on their location. This will be decided upon the notification of intent to return.
5. Carefully wrap the specimen(s) individually using the original packing material, and include any labels or documentation. There should be at least 2cm of padding around each item, and each item should be place in their original specimen box.
6. Place the specimen boxes (with wrapped specimens enclosed) in the postage box, or a new box if the original box was in any way damaged during transit, with at least 4cm of padding between the specimen boxes and the sides of the postage box. Bubblewrap or scrunched newspaper are the best to use as padding. There should be no possible movement within the box once packed.
7. Please insure the package for the full value of the specimen(s) being returned; as you are responsible for the full value of the items should they be lost or damaged during return transit.
8. Post the box to:
Crystal Classics
PO BOX 3967
Yeovil
Somerset
ENGLAND
BA20 9AH
9. Please note that you are responsible for all postage costs related to the return of a specimen to Crystal Classics.
All monies paid for the specimens, including the initial cost of postage and packaging will be refunded within 30 days of the notice of cancellation upon receipt of the returned specimen on time, and in good condition.
Item was received in a damaged condition
If you received your specimen and it was damaged in transit please contact Crystal Classics immediately via phone, fax or email. Crystal Classics will then be able to come to an arrangement with you for either:
• the return of the item and a full refund;
• return of the item and a similar item to be sent to you as a replacement;
• or a discount on the damaged item if you wish to keep it. Please note that Crystal Classics will need to see the evidence of the damage, preferably by digital photograph.
If you are returning the item please return all pieces of damaged or broken specimen with any labels and documentation, and the original packaging follow the steps in the Returns Policy.
Please remember to insure the item to the full cost of the specimen(s) and post to the return address.
If there is anything you do not understand or would like clarification on for the above terms and conditions, or would like to ask any other questions please do not hesitate to contact Crystal Classics.